Frequently Asked Questions

The store is free, forever. You only pay for the orders you receive, with prepaid credits: 1 credit = 1 order. Packs: 50 orders for 15 TND (0.300 TND per order), 150 for 33.750 TND (0.225 TND) or 500 for 82.500 TND (0.165 TND). The price per order drops in tiers with the quantity you buy, down to 0.090 TND from 5,000 orders. Prices include VAT, you get 200 free orders when you sign up, and there is no commission on your sales.

Yes. The store is free and you get 200 free orders when you sign up, no card needed. You only buy credits when orders come in, and credits never expire.

None. The store, unlimited products, a custom domain and support are included. You pay a fixed price per order, never a percentage: zero commission on your sales, no matter how much you sell. An order canceled or expired before it is ready gives the credit back. A parcel refused at delivery still counts as an order.

From your dashboard, on the Credits page: pick a pack or the exact number of orders (from 50 to 10,000). Each quantity is priced at its tier, and if the next tier costs the same or less, you automatically get the extra orders. Pay with Flouci, which also accepts bank cards, and the credits are added right away, or by bank transfer and they are added when the transfer arrives. Every purchase has a downloadable invoice.

Your store keeps taking orders and your balance goes below zero: your next top-up covers those orders first. You are warned when your balance runs low.

The store is free and the first 200 orders are on us, everywhere. After that, from $0.12 down to $0.04 per order depending on quantity, paid with an international Visa or Mastercard through Flouci, billed in TND at a fixed rate set by the platform. No subscription, no commission.

Customers browse your store, add products to their cart, and place an order. You get a notification, confirm the order, prepare it, then hand it to your carrier from the dashboard, or the customer picks it up in store. The customer pays in cash on delivery or pickup, or online if you turned it on.

Yes, if you want it. Cash on delivery or at pickup stays the default, the way most shoppers in Tunisia prefer to pay. From the Integrations page of your dashboard you can also turn on Flouci, which accepts bank cards. Cash can only be turned off while an online payment method is active.

You set your delivery fees and methods (home delivery, in-store pickup) from your dashboard. Yalla Souk offers more than 100 Tunisian carriers and growing, more than 20 of them connected automatically: Navex, First Delivery, A2B Delivery, Colissimo, Aramex, Intigo and others. With those, you hand over a parcel from the order page and follow its status without leaving the dashboard; the others are followed by hand. Your carrier is not on the list? Ask us and we add it.

Absolutely. Your Yalla Souk store is accessible anywhere in Tunisia. Many of our merchants based in Monastir, Jemmel, or Sousse ship nationwide with the carriers connected to the platform. You set your own delivery zones and fees, freely.

No. Customers can check out as guests with just their name and phone number, plus their address for a delivery. No account creation required. The goal is to make the buying experience as frictionless as possible.

Yes. You pick one of 10 store themes (more on the way), each with its own layout, and apply your two brand colors, your logo, banners and categories. You can switch themes any time under Customization, Theme: the change applies right away and your products, orders and settings are kept.

Yes. You automatically get a link at your-store.yalla-souk.tn, and you can connect your own domain (e.g. mystore.tn) from your dashboard settings.

Yes. Your online store is available in French, Arabic, and English. The interface adapts automatically with full RTL (right-to-left) support for Arabic.

Yes. Yalla Souk includes a full inventory management system: quantity tracking per product and variant (size, color), low-stock alerts, movement history, Excel or CSV import to bulk-update your stock, and export to Excel or PDF.

There is no limit. Add as many products, categories, and variants as you need. Whether you sell 10 or 10,000 items, the platform is built to handle your catalog without slowing down.

Yes. The AI assistant writes your product and category descriptions in French, Arabic and English, in the tone you choose, along with your SEO titles and descriptions and your About and FAQ pages. It can also build product listings from plain photos. Ask our team on WhatsApp to turn it on for your store.

Yes. From the Integrations page you connect the Meta Pixel (with the Conversions API), Google Analytics 4 and Microsoft Clarity, and add your WhatsApp number so customers can message you in one tap.

Absolutely. Yalla Souk was built from the ground up for merchants in the Sahel. Several stores from Jemmel are already using the platform to sell online. Whether you sell clothing, electronics, or food products, you can launch your store in minutes.

Selling on Facebook means depending on an algorithm that shows your products to fewer and fewer people. With Yalla Souk, you get your own online store, a properly organized catalog, order tracking, and a professional presence. Your customers can find you on Google - not just on Facebook.

Between 15 and 30 minutes. Sign up, add your products with photos, pick your colors, and your store is live. No waiting days or weeks. Our team is available on WhatsApp to guide you if needed.

Yes. Every Yalla Souk store is optimized for search engines (SEO). Your products, categories, and pages are indexed by Google. A customer searching "buy shirt online Tunisia" or "clothing store Monastir" can land directly on your store.