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This policy applies to purchases made from SOCIETE WEBATG (Yalla Souk): order credits and the Lancement Pro service. It complements our terms and conditions.
Returns and exchanges
Order credits are a digital service added straight to your balance: there is no physical product to return. A pack cannot be exchanged for another one; you can, however, ask for a refund under the conditions below and then buy the pack that suits you.
Refund of a credit purchase
- You can ask for a refund of a pack within 30 days of buying it.
- A refund is possible as long as no credit from that pack has been used.
- After 30 days, or once a credit from the pack has been used, the purchase can no longer be refunded. The credits stay in your balance and never expire.
- The 200 credits offered at sign-up and credits offered in a promotion are not refundable.
- The amount refunded is the amount paid, VAT included. The related invoice is voided.
Failed or duplicate payment
If you were charged but the credits were not added, or if the same purchase was paid twice, we refund the amount concerned within 30 days at most, usually in less than 14 days.
Canceled or expired orders
An order canceled or expired before it is ready is credited back to your balance automatically: there is nothing for you to do.
Lancement Pro service
The cancellation and refund terms for the Lancement Pro service are set out in the quote you receive and approve before work starts.
Refund timeline and method
- Once the request is accepted, the refund is made within 14 to 30 days.
- A Flouci payment (bank card or wallet) is refunded to the payment method used.
- A bank transfer payment is refunded by transfer to the bank account you give us.
How to ask for a refund
Contact us with your store name and the invoice number:
- by email to contact@yalla-souk.tn;
- through the ticket system in your dashboard;
- on WhatsApp at +216 95 052 244.
Purchases made in vendors' stores
Products sold in stores hosted on Yalla Souk are sold by each vendor, not by Yalla Souk. Returns, exchanges and refunds for those products follow the policy of the vendor concerned: contact the store directly.