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Terms and conditions of use and sale

The rules that apply to your Yalla Souk store and to the purchase of order credits.

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1. Purpose and publisher

These terms and conditions govern the use of the Yalla Souk platform and the purchase of order credits. The platform is published by SOCIETE WEBATG, SARL (limited liability company) with a share capital of 30 000 TND, registered office: Immeuble Les Jardins, Office 6-1, Rue Moustapha Ben Jannet, Cité Stade, 5000 Monastir, Tunisia, RNE 1557686R, tax ID 1557686/R/A/M/000 (see the legal notice).

They can be read on this page at any time, before signing up and before any payment. By creating a vendor account or buying credits, you confirm that you have read and accepted them.

2. The service

Yalla Souk lets merchants ("vendors") create an online store, receive orders and manage their products, stock and customers from a dashboard. The store is free. The service is charged per order, through prepaid credits: 1 credit = 1 order received.

On request, Yalla Souk also offers a store setup service ("Lancement Pro"): we prepare the photos, add the products and configure the store for the vendor. This service is subject to a separate quote.

3. Vendor account

Vendors provide accurate information when they sign up and keep their login details confidential. They are responsible for the products they sell, their prices, their compliance with Tunisian law, the content published in their store and the relationship with their own customers (delivery, collection of payment, returns). Yalla Souk is not a party to sales between a vendor and their customers.

4. Order credits and prices

  • 200 credits are offered at sign-up. Free credits are not refundable.
  • Credits are bought as a pack or in a custom quantity from the Credits page of the dashboard. Current prices are shown on our Pricing page and in the dashboard before payment.
  • Prices depend on the store's country. Stores in Tunisia: prices in Tunisian dinars (TND), all taxes included (19% VAT included). Stores outside Tunisia: prices shown in US dollars (USD) and charged in Tunisian dinars by Flouci, for the amount shown before payment.
  • The store's country must be the country where the vendor does business. After a first credit purchase, moving the store between Tunisia and another country goes through support, and past purchases keep their price.
  • One credit is debited for each order received. An order canceled or expired before it is ready is credited back automatically.
  • Purchased credits never expire.
  • When the balance runs out, the store keeps taking orders and the balance goes negative: the next top-up covers those orders first. If a negative balance stays unpaid, we may pause new online orders after contacting you.
  • An invoice is issued for every purchase and can be downloaded from the dashboard.

5. Payment methods

Credits can only be paid by:

  • Flouci: bank card (Visa, Mastercard, CIB) or Flouci wallet, on Flouci's secure payment page;
  • Bank transfer (stores in Tunisia) to the account of SOCIETE WEBATG, with the reference shown in the dashboard.

Yalla Souk never stores your card details: they are entered and processed by Flouci only. The Lancement Pro service is paid as set out in the quote.

6. Delivery of credits and of the service

  • Flouci payment: credits are added to the balance immediately after the payment is confirmed.
  • Bank transfer: credits are added within 0 to 2 business days after the transfer reaches our account.
  • Lancement Pro: the time needed depends on the store (number of products, state of the photos, complexity of the catalog). Going live usually takes a few days; the agreed time is stated in the quote, which the vendor receives and approves before work starts.

Credits are a digital service: nothing is physically shipped.

7. Cancellation

  • Credit purchase: a purchase can be canceled and refunded within 30 days of purchase, as long as no credit from that pack has been used, under our refund policy.
  • Unpaid transfer: a bank transfer request that is not paid is canceled automatically when it expires, at no cost.
  • Vendor account: vendors can close their account at any time by contacting us.
  • By Yalla Souk: we may suspend or close an account in case of fraud, sale of illegal products or serious breach of these terms, after contacting the vendor except in an emergency.

8. Refunds

Refund conditions and timelines (credit purchases, failed or duplicate payments) are detailed in our refund policy.

9. Liability

We do our best to keep the platform available and secure, but cannot guarantee uninterrupted availability (maintenance, outage at a provider). Yalla Souk is not liable for sales between vendors and their customers, nor for content published by vendors.

10. Personal data

How we process the data of vendors and their customers is described in our privacy policy, in line with Organic Law No. 2004-63 of 27 July 2004.

11. Complaints and dispute resolution

Complaints and requests are accepted only through one of these channels:

Include your store name and, for a payment, the invoice number. We first look for an amicable solution. If no amicable agreement is reached, the dispute is brought before the competent courts of Monastir.

12. Governing law

These terms and conditions are governed by Tunisian law.

13. Changes to these terms

We may change these terms. The version that applies to a purchase is the one online at the time of payment. Vendors are informed of any significant change before it takes effect.